The Community Housing-Works HomeOwnership Center (CHWorks), a lifeline for homeowners looking for mortgage relief, announced that they have begun using the CounselorDirect web-based software to streamline their counseling services aimed at homeowners struggling to meet their current mortgage debt obligations.
CHWorks, a HUD-approved non-profit counseling organization that has been named by Freddie Mac as a Spotlight Organization for Best Practices in Foreclosure Intervention Counseling, is a chartered NeighborWorks Charter Member. Their team of mortgage and real estate professionals has been using this technology to both speed up the loan modification process and make it easier for homeowners to understand available foreclosure prevention options, including President Obama’s Making Home Affordable Program.
Using CounselorDirect, CHWorks is pre-qualifying homeowners and then sending out completed borrower intake packages directly to servicers for faster processing – all at no cost to the homeowner. In addition, the software offers a host of advice and information on the process and timelines for modification or other relief.
According to Gabe del Rio, senior vice president of Lending and HomeOwnership for Community HousingWorks, “We expect this technology to completely revolutionize the client intake process that occupies our staff time and can be frustrating for homeowners on tight schedules. By implementing CounselorDirect, we anticipate significant improvements in our productivity, including increases in the number of available counseling sessions and, most importantly, the ability of our clients to complete the process from the comfort of their own home on their own schedule. They still receive feedback and answers every step of the way, along with one-on-one appointments with our certified staff of professionals.”
For additional information, homeowners can visit the web site at: www.chwhomeownership.org.
About Community HousingWorks
Since 1982, HUD Approved non-profit housing agency Community HousingWorks has been helping people and neighborhoods move up in the world by providing housing options combined with training and support. CHWorks serves over 17,000 people across San Diego County each year through its affordable rental housing, educational programs, counseling services and homeownership assistance programs & services.
Community HousingWorks offers counseling services expressly for the purpose of helping homeowners who are struggling to meet their current mortgage debt obligations. The Foreclosure Intervention Center addresses the needs of these borrowers with a comprehensive line of counseling services, referrals to additional services, and educational workshops designed specifically to help prevent a foreclosure on their home.
Homeowners seeking counseling receive one-on-one help resulting in an action plan that may include one of many referrals to outside service providers for pre-bankruptcy counseling, tax assistance, legal remedies, and financial assistance programs. If the action plan calls for a loan modification or forbearance, Loss Mitigation Specialists act as a non-profit advocate to assist the borrower in modifying their existing mortgage.
All services of the Foreclosure Intervention Center are FREE to homeowners (thanks to the National Foreclosure Mitigation Counseling program by HUD), with the exception of the costs related to a credit report, in-house copies, and/or a Distressed Neighborhood Report (AVM).
More information can be found at: www.chwhomeownership.org and www.chworks.org.